Canada's Original Think Tank

Air Canada—Bilingual Services

Air Canada—Bilingual Services
Official Languages

Air Canada—Bilingual Services

Published on 8 June 2016
Hansard and Statements by Senator Claudette Tardif

Hon. Claudette Tardif:

My question is for the Leader of the Government in the Senate.

For years now, Air Canada’s customers have been criticizing the lack of service provided by its employees in both official languages. A good number of complaints have been filed since the early 1970s, and some people have even launched lawsuits against the Crown corporation. There have also been a number of investigations and recommendations.

The Commissioner of Official Languages published his special report yesterday. I would like to point out that only two special reports have been published since the act was passed in 1979. The commissioner deplored that after 45 years, the same problems persist. In light of this report from the Commissioner of Official Languages, how does the government plan to follow up to ensure that Air Canada meets its language obligations towards its employees and customers?


The Commissioner of Official Languages is calling for changes to the Air Canada Public Participation Act. What does the government plan to do to fill the legal void? Furthermore, does the government plan to amend the act in order to clarify some of that corporation’s language obligations and strengthen the enforcement mechanisms?


Please click here to read the full text of the Senator’s question


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